Operational setup & govenance
Are you looking to ensure your scheme is designed with lifecycle and operations as a driver rather than an afterthought?
Is your leasing and marketing optimised, and do you know where you sit against your competition?
If your assets are operational, are you compliant and do you, or your operator have robust and audited SOPs in place?
1
Building design
Amenity design // Unit designs & layouts // Spec and finishes review // Back of house planning // FF&E review & procurment
2
Budget modeling & review
ERV modelling // Passing rent appriasal & recommendations // Operational expenditure budgeting // Current Opex budget & spend review and reccomendations // Lifecycle cost planning
3
Customer experience
Brand creation // Customer proposition scoping // SAAS design, procurment & set up // Customer experience strategy // Customer service principles // Amenity offerings & activation activities // Customer journey review & recommendations // Secret shopping // Competitor review & advice
4
Operational set up & govenance
Standard operating process drafting // Management, leasing & estate management planning // Phasing & handover planning // Occupancy & ERv review to maximise income // SOP review & reccomendation// Tech stack review and reccomendations // Legislative audits
Consultant reports
1
Marketing & Leasing Review
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Competitor analysis
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Mystery shopping report - Lead to lease
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Competitor benchmarking
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Marketing audit
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Passing & ERV rent appraisal
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SWOT analysis
2
Mystery shopping
• Mystery shopping report - Lead to lease
• Competitor benchmarking
• SWOT analysis
3
Operational Governance Review
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Passing rent/ ERV appraisal including dynamic pricing review
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Budget and procurement review
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Right to Rent capture & recheck audit
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Prescribed information service audit
4
Operational Governance Review (lite)
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Right to Rent capture & recheck audit
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Prescribed information service audit