Operator Services
Is your leasing and marketing optimised and do you know where you sit against your competition?
Is your customer experience strategy and customer journey a USP against your competitors - would you like it to be?
Are you as efficient as you could be in controlling operational spend and do you have the correct procurement channels in place?
Are you compliant and do you have robust and audited SOPs in place?
1
Budget modeling & review
Passing rent appraisal & recommendations // Current Opex budget & spend review and recommendations // Procurement audit & advice // Lifecycle cost planning
2
Customer experience
Customer proposition review // Tech platform review // Customer experience strategy review // Customer service principles review // Amenity activation activities // Customer journey review
3
Marketing & Leasing
Competitor analysis // Mystery shopping & benchmarking // Marketing audit // Passing rent & ERV appriasal // SWOT analysis
4
Operational set up & govenance
Standard operating process review // Management, leasing & facilities management structure review // Occupancy & ERV efficency review to maximise income // SOP review & recommendation // Tech stack review and reccomendations // Legislative audits
Consultant reports
1
Marketing & Leasing Review
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Competitor analysis
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Mystery shopping report - Lead to lease
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Competitor benchmarking
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Marketing audit
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Passing & ERV rent appraisal
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SWOT analysis
2
Mystery shopping
• Mystery shopping report - Lead to lease
• Competitor benchmarking
• SWOT analysis
3
Operational Governance Review
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Passing rent/ ERV appraisal including dynamic pricing review
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Budget and procurement review
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Right to Rent capture & recheck audit
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Prescribed information service audit
4
Operational Governance Review (lite)
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Right to Rent capture & recheck audit
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Prescribed information service audit